Privacy Policy

At Innovate Health Consulting ("we," "us," "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the personal data of our clients, website visitors, and other individuals with whom we interact. We take our data protection obligations seriously and ensure that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

Innovate Health Consulting is a business consulting firm specialising in healthcare innovation, digital transformation, and clinical safety. We offer consultancy services to healthcare organisations to help them improve operational efficiency, clinical outcomes, and patient safety through digital solutions.

If you have any questions about this Privacy Policy, please contact us using the details below:

Contact Information:
Innovate Health Consulting
Email: info@innovatehealthconsulting.com
Address: 124-128 City Road, EC1V 2NX LONDON

We collect and process different types of personal data depending on the nature of our relationship with you. This may include:

• Contact Information: Name, email address, phone number, postal address.
• Professional Information: Job title, company name, business contact information.
• Technical Information: IP address, browser type, and usage data from our website.
• Health Data: In certain cases, we may collect health-related information when it is relevant to the services we provide, subject to your explicit consent.
• Financial Data: Bank account details or payment information (for invoicing purposes).
• Other Data: Any other personal data you provide to us voluntarily in the course of your interactions with us.

We collect personal data in the following ways:

• Directly from You: When you engage our services, subscribe to our newsletters, fill out contact forms on our website, or otherwise communicate with us.
• From Third Parties: We may receive your personal data from third parties such as your employer or partners if they engage us to provide services on your behalf.
• Automatically via Our Website: We use cookies and other tracking technologies to collect data about your interaction with our website.

We use your personal data for the following purposes:

• To Provide Consultancy Services: We use your personal data to perform our contractual obligations, including delivering business consulting, digital transformation, and clinical safety services.
• Communication: To respond to inquiries, provide updates on services, or send marketing communications (if you have opted in).
• Billing and Payments: To manage billing, invoicing, and payments for the services you have engaged.
• Compliance: To comply with legal obligations, including GDPR, regulatory reporting, and contractual obligations.
• Improving Our Services: We may use personal data for internal purposes such as improving our services, website, and processes.

We rely on the following legal grounds to process personal data:

• Contractual Necessity: Processing is necessary for the performance of a contract or to take steps to enter into a contract with you.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate business interests, such as improving our services, provided that these interests are not overridden by your rights.
• Consent: We rely on your consent to process sensitive data (such as health-related information) or to send you marketing communications. You can withdraw your consent at any time.
• Legal Obligations: We may process personal data to comply with legal or regulatory obligations.

We do not sell or rent your personal data. However, we may share your data with:

• Service Providers: We may share your data with third-party service providers who assist us in delivering our services, such as IT support, payment processors, and legal or professional advisers.
• Business Partners: In some cases, we may partner with other organisations to provide certain services, in which case your data may be shared with those partners, but only to the extent necessary to perform the services.
• Legal and Regulatory Authorities: We may disclose personal data where required by law or to comply with legal obligations or court orders.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The criteria used to determine retention periods include:

• The length of time we have an ongoing relationship with you.
• The nature of the data and its relevance to the services we provide.
• Legal, regulatory, or contractual obligations.

Under the GDPR and applicable data protection laws, you have the following rights:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct or update any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis for processing.
• Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@innovatehealthconsulting.com. We will respond to your request in accordance with GDPR requirements.

Our website uses cookies to enhance your experience and gather information about how visitors use our site. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our website.
• Analytical Cookies: Help us improve our website by collecting anonymous usage data.
• Marketing Cookies: Track your browsing behaviour to deliver personalised marketing.

You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy.

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure storage and encryption of personal data.
• Regular security audits and updates.
• Access controls to restrict access to personal data.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We may transfer your personal data to third parties in countries outside of the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards, such as standard contractual clauses or adequacy decisions, are in place to protect your data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and where appropriate, we will notify you by email. Please check this page periodically to stay informed about how we are protecting your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

Innovate Health Consulting
Email: info@innovatehealthconsulting.com
Address: 124-128 City Road, EC1V 2NX LONDON
Telephone: [00447985158738, 00447884080704]